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No - Thank You, Maria Mena

Written by Brian Carpizo on Friday, 06 January 2012. Posted in customers, blog

It's a mutual lovefest.

No - Thank You, Maria Mena
Its nice to hear from the artists once in a while that like our apps (and you know they are on their game if they make the effort to know their own schedule).

maria tweet

This one is from the very talented and beautiful Maria Mena, a 25 year old Norwegian singer/songwriter who is very popular internationally and just became a Master Tour user for her upcoming spring tour in Europe. (Maria - if you hear me, please come to Chicago.)

We actually have quite a few artists from Norway (Scandanavian metal anyone?) so welcome another with the Maria Mena camp.

Check out her website for tour dates or her new album "Viktoria" on iTunes.

 

New Master Tour Mobile Update

on Wednesday, 04 January 2012. Posted in blog, master tour

Chock full of new goodies, Master Tour Mobile satisfies.

New Master Tour Mobile Update
Master Tour Mobile is one of the most critical tools for communicating with your artists, crew, and distributed contracts. We've re-designed our Android and iPhone app to give you a cleaner, easier to use interface, as well as some great new features.

new mt_mobile_2

We've re-organized all of your tour book data now in tabs for easier access to the specific set of data you're looking for. We now have separate sections for your schedule, Venue detail, Hotel info, Travel, Guest List, and Set List.

In addition to our improved layout and improvements in speed and stability, we've added a Tour Personnel list with access to each user's critical contact data.

new mt_mobile

We added some new features which allow you to manage your entire guest list from within Master Tour mobile. In addition to adding new requests and editing existing entries, you can update and approve or decline any entry and have it instantly sync back to your desktop copy. You can also now view each event's set list from your phone.

Download the update and give it a spin. We've added refresh buttons in crucial locations as well as the ability to easily download your entire tour's worth of dates for offline viewing via the single click of a button from that tour's home screen. 

androidapp_store



You can update your app by clicking updates section of the appropriate app store for your Android or iPhone or just download by clicking the icons above.

A 2011 Holiday Message from the Prez

Written by Paul Bradley on Tuesday, 20 December 2011. Posted in eventric, blog

Thanks Master Tour Users for 2011. Love, Paul

A 2011 Holiday Message from the Prez
I wanted to personally thank you for your business in 2011! We've had a great year nearly doubling our subscribers to Master Tour, 5,000 users and growing every day! This could not have been done without the feedback and support of our Eventric customers, we really appreciate it. Keep spreading the word for us and we promise to keep building Master Tour, bigger, stronger.. and faster.

2012 is also going to bring some fantastic new features to Master Tour and our guest ticketing system, Live Access. Here are a few that we're working on for an early 2012 release:

- Artist Management Module
- Booking Agency Module
- Online Personnel Profile management
- Online Production and Venue Advancing
- Additional Tour Book and Day Sheet Printing features
- LIVE ACCESS Pre-Sale and Fan Club Ticketing functionality

Also look out for our iPhone and Android updates in the next month. Master Tour Mobile has been one of our most popular features. By far the best option out there for keeping your touring world connected. Signing up your crew is easy.... and free. Click here to find out how.

Our Live Marketplace is now officially open for business. The Eventric Live Marketplace is growing to be the most reliable and up-to-date concert support directory in the industry. Thousands of vendors will make their services available to you with exclusive Eventric deals, right in Master Tour. Click here to check out our exclusive listings.

Please let us know what your plans are for the 2012 touring season....and keep the feedback coming. We would love to hear what you want to see in future Master Tour updates.

all the best,

Paul Bradley
Eventric - Founder and President

paul at eventric.com

Master Tour 1.2.167 - Tour Book Printing

Written by Jason Hinkle on Thursday, 03 November 2011. Posted in blog, master tour

All new tour book printing - editable templates

Master Tour 1.2.167 - Tour Book Printing

Master Tour 1.2 build 167 is available for download.   This is a soft-release meaning that it's not a forced update for those of you running version 1.2.150 or higher.  You can download the latest version from my.eventric.com.

If you're a long-time Master Tour user you'll notice right away that the installation process has changed and we now have native installers instead of the old .air file format.  This is significant because it opens up native features of the OS to us and we will start bringing in more great functionality in upcoming releases.  This update only has one small improvement which is report exports will open in your default system application instead of opening in your browser.  We're excited to bring more things like that to Master Tour!

One feature that we're particular interested in feedback is the new Export to MS Word feature for tour book printing.  We are well aware that tourbook printing has been a struggle for many users.  The main issue is the ability to edit the tourbook once it's been generated.  This new export feature solves this issue by exporting the tourbook in MS Word format where you're free to edit and tweak the design any way you choose.

Another isssue with tourbook printing is the ability to control which fields print and which don't.  We've struggled in the past creating layouts for differnet situations but the fact is that there are just too many differences for that type of solution.  The only real solution is to allow customizable tour book templates.  The new export uses the MS Word "Mail Merge" to generate the pages.  This allows anybody to create a template file in word and populate it with the fields of their choice.  This is still a work in progress and the Word template we've created can be tricky to edit.  However the capability is there and we're going to continue creating sample templates and tutorials to help.

A couple links:

We work closely with Access Pass and Design for professional tourbook printing - we've integrated Master Tour with their printing process. Check out their listing as well as a special offer on their Live Marketplace listing.

If you need additional help with your tourbook creation or you just need someone to do it for you - reach out to us via Master Tour Services and we can help you.

apd itineraries

 

New Master Tour Services - Virtual Tour Assistant

on Tuesday, 01 November 2011. Posted in blog, master tour

Forget Siri. Use Master Tour Services.

New Master Tour Services - Virtual Tour Assistant
Yeah, the new iPhone has Siri, the personal voice assistant. That would be cool if we had that for Master Tour, right? Well, not yet.

However, we'd like to announce the launch of Master Tour Services - your virtual tour assistant. Except that this tour assistant will help you get Master Tour up and running - including things like helping you get your tourbooks all put together and printer-ready.

We decided to launch this because we've had a lot of requests for this type of extra help that we are in a good position to provide. Thousands thousands of users we have on Master Tour save time and money using the app.  The issue with some folks is that they just don't have time to learn how to get it all set up. Maybe they need to spend the time on other things.  Maybe they are not super proficient at computer apps. Whatever the case, we're here to help.

For any users that want to take advantage of this service, all you have to do is submit a request on our support page, sign in, and fill out a ticket. We'll bill you after we close the ticket.

Here's the rundown on the two services we offer. (More services will be offered later on.)

Master Tour Setup - $50 per tour

  • Build initial routing/dates into Master Tour
  • Multi-user account setup, installation, and configuration
  • Primary account administrator one-on-one training

Tour Book Data Entry and Configuration - $150 per tour

  • All "tour book" level data entry
  • Enter crew and personnel details
  • Enter vendor and contact details
  • Develop geographic map including routing points
  • Customize tour book and coordinate with printer

1 Day of Master Tour Across the Globe

on Wednesday, 05 October 2011. Posted in eventric, blog, master tour

1 day, 22 countries

1 Day of Master Tour Across the Globe
Our Master Tour users are based all over the world and are a very mobile group. Here's a map of today's use of Master Tour by country (1 pin for each state/country).



mt-map

The countries in order of number of users for October 5, 2011:  United States, Canada, UK, Chile, Australia, France, German, Netherlands, Sweden, Luxembourg, Norway, Denmark, Hong Kong, Ecuador, Japan, Mexico, Spain, Israel, Switzerland, New Zealand, Brazil, Belguim.

6 Questions About Entertainment Insurance

Written by Brian Carpizo on Thursday, 29 September 2011. Posted in blog, live marketplace, opinion

Interview with Paul Bassman, President of Doodson Entertainment

6 Questions About Entertainment Insurance
Eventric recently welcomed entertainment insurance broker Doodson Insurance Brokerage to our Live Marketplace.  Anyone who really understands the live event business knows that one of the keys to success is managing risk. And "risk" is not just catastrophic events. Risk is the chance that any one of dozens of scenarios could occur that can turn a planned profit into a loss - financially or artistically.

From our discussions with various tour managers, business managers, and artist managers there seems to be a lot of conflicting information about risk management inn the industry, so we took the time to ask 6 questions to a guy who knows - Paul Bassman, President of Doodson Insurance Brokerage (merged last year with CSI Insurance).  Paul was in the music industry for many years as a manager and A&R guy before moving his talents to the entertainment insurance business.  (Let's just say he probably lowered his risk a little bit with that career move.)

miley-cyrus-tour-bus-crash

1. What are some of the essential coverages that an artist or a touring organization should have for itself while out on the road?

Every artist on the road is exposed to liability from several different areas.
  • Tour Cancellation Insurance - if the artist or essential member of the crew is to have an accident, become ill or die the tour cancelation policy will cover lost revenue from the date(s) or cover the costs of rescheduling. The policy and also be extended to the death, accident or illness of an immediate family member of the band or essential crew. This way if something unfortunate happens to an immediate family member the policy will cover revenue lost from canceled shows or cover rescheduling costs. The policy also covers non appearance for any other reason imaginable (unless specifically excluded).
  • General Liability - If a 3rd party is injured because of something the band or crew does wrong, this is the insurance that will respond.
  • Business Auto – If you own a van then this is essential. Even if you are renting a bus it's still important to carry this insurance because just about everything auto related is excluded from the general liability policy. It fills the gaps.
  • Equipment Coverage (inland marine) – naturally if your gear is damaged or stolen you need this policy so you can buy new stuff. This covers gear both rented and owned.
  • Workers Compensation - This insurance is very often overlooked but is essential for you to carry. In fact in most states it is mandatory for all businesses to have this insurance in place with hefty fines levied if you are caught without. Even if you are exempt legally you should still have it because if a band or crew member is injured on the job this policy will pay for medical and rehab costs and provide disability pay. It also fully shields your company from lawsuits from your crew.
There are a few others that are important but since they aren't as essential I won't go over them in too much detail now. Things like insurance for copyright/trademark infringement, sexual harassment, wrongful termination and so forth.

2. Are there some coverages that should be in place even when not touring?

It is advised to have all of these coverages even if not touring. Incidents happen in studios, rehearsal rooms, CD signings and so forth.

3. There seems to be quite a bit of things that can go awry - even deadly - in this industry. Some incidents come to mind are the the Indiana State Fair incident, cancellation of the Dave Matthews Band Caravan shows because of Hurricane Irene, a stage collapse in Belgium, and the roof collapse at the Cheap Trick performance at the Cisco Ottawa Bluesfest in Canada. We've also heard lately about tour buses crashing, gear stolen from gigs, and tours cancelled due to sickness. Is this inherently a "risky business"? Should we be surprised with all of the variables that exist that sometimes shit happens?

This business is definitely more risky than a typical office or retail store but certainly not any riskier than a construction site or mining operation. This has been a particularly crazy summer for incidents and hopefully this isn't some kind of trend.

4. Artists do not typically put on their own events and most of the risk is taken on by the promoter and the venue. Do you think artists and their management should be more concerned that the promoter/venue has properly managed the event risk?

Naturally having an advance team visit each visit and go over a risk management plan is ideal. Since most bands aren't at the level to afford this, insurance is generally the only protection. I strongly advise that each band's tour manager collects BEFORE SHOWTIME a valid certificate of insurance naming the artist's touring company as additional insured AND an executed show contract. When I was a manager I never signed contracts unless payment was withheld. The importance of this simply wasn't emphasized to me. Now with artists like Sugarland getting dragged into the Indiana lawsuit it truly shows the importance of a signed agreement.

5. Lots of times people assume coverage is in place when it actually isn't. What sorts of best practices should be in place to ensure that coverage is valid and executed?

As I said above, collect valid certificates of insurance prior to performance. My company will birddog these for our clients for no extra charge if this is requested. I suggest you ask your insurance broker to do the same.

6. Tell us a bit about your background and about Doodson.

For 15 years I was in the music business in many different capacities. I was the day to day manager for bands like Vertical Horizon and Jackopierce then primary artist manager for bands such as Drowning Pool, Flickerstick and Damageplan. I also did A&R for Capitol Records, was a concert promoter and had a label through Sony/RED. If you know my artists you probably understand why I entered the insurance business. If I can make one blanket statement that applies to everyone is take a few hours to identify and protect your assets. These may be either tangible or intangible. You may protect with contracts, you may protect with insurance. Just make sure you are protected because lightning CAN strike twice...

Doodson Insurance Brokerage is an internationally recognized insurance advisor with a rich heritage that spans over six decades. It has cultivated trusted, long-term relationships with clients operating across many entertainment platforms within the UK and USA – from grass roots to globally acclaimed household names. We have 120 employees in 4 offices in the US and 3 in the UK along with affiliates worldwide - we can provide an excellent around the clock service to clients seven days a week. Many on our staff came from the entertainment business so we understand what you do from actually doing it.


paul bassmanPaul Bassman is the President of Doodson Insurance Brokerage, a division of Doodson Broking Group.  He can be reached at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Umphrey's McGee, Pretty Lights talk about Live Access VIP Ticketing

on Friday, 23 September 2011. Posted in blog, customers, live access

Veteran tour managers cite merits of using Live Access VIP ticketing system

Umphrey's McGee, Pretty Lights talk about Live Access VIP Ticketing
The artist allocation of tickets is an important strategic asset. Proper distribution of VIP tickets build loyalty, maintain important relationships, maximize revenue, and show outsiders the professionalism of the organization. Breakdowns in the process do the reverse. Don Richards from Umphrey’s McGee and Scott Cadawallder from Pretty Lights recently sat down with Eventric to discuss how they use the Live Access VIP ticketing system.

Tour Manager Don Richards has been a integral part of Chicago-based “improg” band Umphrey’s McGee for several years. Almost exclusively known for their live work, the band tours 9 months a year (every year) and have built a loyal following in part because of their willingness to innovate. From monthly podcasts to text-based voting influencing the course of a jam, Umphrey’s continually uses technology to help frame their fan experience.

"The ability to have it at your finger tips to review and approve - its a big time saver." - Scott Cadawallder, Pretty Lights


When it comes to VIP ticketing, it comes as no surprise that Richards uses the best tool for the job - Eventric’s Live Access VIP ticketing solution. Although Umphrey’s is not touring the stadium circuit, at times of peak demand the management of the band’s tickets can be overwhelming without a system. “Our friends and family reach sometimes gets a little out of control, especially in Chicago. Sometimes we’ll give them a little discount but we’ll have them pay something. These are mostly GA events, where we end up holding a number of tickets for each event. It is pulled out of the settlement at the end of the day” said Richards.

Pretty-LightsScott Cadawallder is a long time road manager, working with well known artists such as Ben Harper and Jack Johnson. This year he is on the road with the electronic artist Pretty Lights, who is having a breakout year. Scott used Live Access for Jack Johnson and now Pretty Lights. Echoing Richard’s comments, Live Access is not just for big arena acts. “For smaller bands maybe they wouldn’t need it on the tour but when they do a home town show, they have so many request for tickets, you’re just unable to comp them - you use Live Access” said Cadawallder.

Scott uses Live Access to ticket entire events, including Jack Johnson’s Kokua Festival in Hawaii. “It’s Jack’s festival he does in Hawaii. In 2012 it will be the 10th anniversary. For your own event dates, Live Access is so important to streamlines the whole process of managing hundreds or thousands of invites.”

So how many tickets/holds should you expect for an artist? Umphrey’s Richards states that it is “typically about 10%”. “That’s usually not a problem. You can still go beyond 10% if you have a good position with the promoter...if you try to oversell tickets or manipulate the system somehow, they’re less likely to give you more tickets. Fortunately with Umphrey’s over 12 years our relationships are among the best.”

Can Live Access helps manage the delicate balance of supply and demand for these assets? “Absolutely. You can put in your allotment in there which then gives you your checkdowns for what’s remaining. You can set a deadline for when the tickets have to be notified and approved - an extra 24-48 hours ahead of the actual performance date to verify you have enough tickets or release more tickets at the last moment. Ultimately what happens in a sold out show - if those tickets aren’t sold its the artist’s responsibility to financially pay the promoter” said Cadawallder.

To both these pros, using this system in their organizations saves them valuable time and headaches. Cadawallder notes that “the learning curve is real easy. The simplicity of it allows for a quick learning curve - people can grasp it real quick”. It takes Richards about 5 minutes to set up 3 shows.

Without a system, there is a huge effort involved . “Just the sheer time consuming effort - the data entry, checking and rechecking of personal details, and credit card information. With your system [Live Access], its so automated, all one has to do is send out an email request for an invite - its all automated all the way from the ticket buyer to the artist. The rest is all automated, verifying credit card details, information, e-mail notifications - its seamless. The ability to have it at your finger tips to review and approve - its a big time saver” said Cadawallder.

However, at the end of the night a good VIP experience is a silent one. “Its a good thing if you don’t hear from anyone” said Richards.

LA ICON
For more information about Live Access VIP Ticketing system, please click here.