Take Control of Your “Friends and Family” and Internal Ticketing with Live Access.
Live Access is Eventric’s online VIP ticketing service used to manage retail sales, comps and private ticket holds. Guest list requests come from personal friends and family, industry executives, celebrities and loyal fan club members. We understand that these important guests require a personal touch which can’t be replaced by a generic ticketing system. Live Access was designed with this scenario in mind. You retain complete control over all communication to your guests. You decide when requests are approved, what fees (if any) should be collected and when the customer is billed.
Live Access provides a secure and personalized experience for VIP guests that generic ticket systems are unable to deliver.
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Eventric are swell. Professional, prompt and polite. Because of Live Access guest ticketing I can work even less than I already do. - Lalo Medina, Jack White Tour Manager
I wouldn't use any other system for accommodating guest requests for a tour. Eventric is efficient, easy to use, and helps me keep my ticket inventory in check. - Jody Bennett, Katy Perry Ticketing Manager
Nine Inch Nails
Nine Inch Nails' "Wave Goodbye" tour was one of the most sought-after tickets of the season. Trent Reznor made a concerted effort to ensure that all tickets are in the hands of fans instead of scalpers and Eventric was proud to be a part of that process.
Eventric's Live Access, in partnership with Bon Jovi and AEG, is producing one of the best guest ticketing experiences for all involved - at volumes that parallel the fan support of this legendary band.
A Rich Request Management User Interface
Guest lists are often managed using spreadsheets. On the plus side, spreadsheets are simple and fast to edit. The downside is that it’s not so easy to break out the requests and examine the list in a multitude of ways. Our rich interface takes the best aspects of a spreadsheet and allows you to simply click and edit a cell. However the data is tightly organized, allowing you to arrange and generate reports that give you total visibility of your guest requests.
Customized Email Notifications
Your guests need to be notified automatically at various stages of the request process. And because VIP guests all deserve special attention, a canned email won’t suffice. Live Access allows you to customize all messages and control the outgoing email address as well. The result is that your VIP guests always feel informed and comfortable that their request is being handled personally. It takes the mystery out of the process for your guests, and results in fewer phone calls for you to handle.
Settlement and Reporting
Your final guest list reports can be exported to Excel, or saved as a PDF to be sent to the box office or will call. Meanwhile, a guest web portal allows VIPs to serve themselves, so they can view their ticket statuses whenever they want. Eventric has a variety of reports and methods for settling shows, including wiring funds for each show or settling on a schedule defined by you.
Check out Live Access Tech Specs and Screenshots for more details.